Customer Testimonials

I had a great experience with Estero Bay Chevrolet, and Edgar was fantastic as my service advisor. His communication throughout the repair of my vehicle was excellent. He kept me informed, took the time to answer my questions, and made sure I knew what was happening every step of the way. I really appreciated his professionalism and attention to detail. Thank you, Edgar, for making the entire process easier. Highly recommend!

Made an appointment last Friday for my truck to be serviced, today is Wednesday. I bought a used 2024 ram 2500 from the dealership at the end of September. During the appointment confirmation, I confirmed that it was not a Chevy. I also mentioned that I’d have to wait while they perform the service. I drove 30 minutes out of my way to get here this morning for them to tell me they did not have the parts and it would be a 2 to 3 hour wait. That didn’t work with my work schedule so I had to leave without getting the ... Read More

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Google - Nov 4, 2026

Made an appointment last Friday for my truck to be serviced, today is Wednesday. I bought a used 2024 ram 2500 from the dealership at the end of September. During the appointment confirmation, I confirmed that it was not a Chevy. I also mentioned that I’d have to wait while they perform the service. I drove 30 minutes out of my way to get here this morning for them to tell me they did not have the parts and it would be a 2 to 3 hour wait. That didn’t work with my work schedule so I had to leave without getting the truck serviced. This is a service package that the finance manager sold me. I was told that I could reschedule for another day, but they can only order the parts the same day. They cannot order them ahead of time and have them in stock.

Worst dealership and worst staff. Customer service isn't a thing here, its just about making the sale. A bunch of sharks telling you what you want to hear to get you to sit down and then as you get to the end the deal is different. Total deception. They definitely dont value your time, I wasted hours on multiple days to purchase a vehicle and I didnt end up going through with it because the price of the vehicle increased substantially. Clerical error they say on their part but apparently my responsibility to pay for... stay away

Good and fast service

Just had my 2023 Corvette serviced today, really appreciated the knowledgeable staff and prompt service. Much more reasonable than prices in Naples

Great experience with Angel, Justin, and Russell. No high pressure, answered every question. Would highly recommend.

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We were looking for a well-maintained used car with a good Carfax history, and with the help of Sam Morrison, we found exactly what we were looking for! Sam was extremely helpful and easy to work with throughout the process. We truly appreciated his assistance and would highly recommend contacting Sam if you’re in the market for a car.”

Bought used Colorado from them..Daisy was exceptional and the whole process went very smooth., even on a SUNDAY.They were great at explaining the details of the purchase.

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Melanie was great to work with. Great service advisor, clear and prompt communication that made the service experience easy.

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They follow up on all my perceived issues because they don't want to allow dissatisfaction.

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I’m a repeat customer, for 10 years, never an issue. Always good work, great customer service, highly recommend. And will return👍

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Treated with respect and very efficient!

*edit to add that my washer fluid light came on literally one day after picking up my Tahoe after an oil change.** Group 1 Chevrolet is the most predatory, unethical dealership I have EVER worked with all the way from sales to service. I was a loyal costumer at Roger dean Chevy in Cape Coral for almost 10 years and other family members have gone there for even longer, impeccable service. I transitioned to group 1 because I moved, but working with honest sales men and good customer service in the service department is worth the drive to Roger dean in Cape Coral !! ... Read More

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Google - Oct 31, 2026

*edit to add that my washer fluid light came on literally one day after picking up my Tahoe after an oil change.** Group 1 Chevrolet is the most predatory, unethical dealership I have EVER worked with all the way from sales to service. I was a loyal costumer at Roger dean Chevy in Cape Coral for almost 10 years and other family members have gone there for even longer, impeccable service. I transitioned to group 1 because I moved, but working with honest sales men and good customer service in the service department is worth the drive to Roger dean in Cape Coral !! I brought my vehicle in to group 1 Estero bay for routine maintenance, my traverse had never had a problem. I was approached about trading in my traverse. I ended up “upgrading” to a certified preowned Tahoe with them six months ago (we also leased another car that month for my husband so 2 deals in a month) and my Tahoe has spent almost 3 months in the shop since then between 3 separate visits.. Every time they say it’s a 48 hour diagnostic period and that is not the case. 2 out of 3 times it has taken nearly 2 weeks for diagnostics. Keep in mind that a loaner is not covered under warranty until after diagnostics. The first time they diagnosed it and took over a week just to order parts, not including delivery time. They don’t communicate because they want to push the problem under the rug. They don’t communicate delays in timeline. Multiple times they said it would be ready by a certain time and it’s was not. I have never experienced such horrible service and predatory and deceptive sales people. My family has only ever driven GM, multiple family members retired from GM, and we are all appalled at the horrible customer service I’ve gotten from group 1 Estero bay.

I had an excellent car-buying experience at Estero Bay Chevrolet! The entire process was smooth, easy, and stress-free from beginning to end. A special thank you to my salesman, Chris, who was outstanding—professional, knowledgeable, friendly, and attentive throughout the entire process. He made everything enjoyable and effortless. I truly appreciate the excellent service and highly recommend Estero Bay Chevrolet to anyone looking to purchase a vehicle. Thank you, Chris, and the entire team for a wonderful experience!

Quick service!

This was my first time getting my truck serviced here at this location and Mr Rod Hart my service advisor was absolutely Amazing he was super nice and gave me the best customer service i have experienced and even offered to give me a ride to a place of my choosing and bring me back which that alone is Fantastic, i definitely plan to bring my truck back and have Mr Rod as my Advisor going forward

Great customer service. Car was fixed in a timely manner.

Mr Gremain did a great job. Very knowledgeable.

I am extremely disappointed with the level of service and technical knowledge at Estero Bay Chevrolet. After FOUR visits to the dealership with my 2018 Corvette Z06, I was left questioning whether their service department is properly equipped or trained to work on these vehicles. My Corvette had an issue with air trapped in the supercharger cooling system. Rather than having confidence that the dealership's Corvette technician could properly diagnose and correct the problem, I found myself having to research the issue, explain the required repair procedures, and provide General Motors' own technical service information, including TSB 17-NA-408. Why should ... Read More

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Google - Oct 28, 2026

I am extremely disappointed with the level of service and technical knowledge at Estero Bay Chevrolet. After FOUR visits to the dealership with my 2018 Corvette Z06, I was left questioning whether their service department is properly equipped or trained to work on these vehicles. My Corvette had an issue with air trapped in the supercharger cooling system. Rather than having confidence that the dealership's Corvette technician could properly diagnose and correct the problem, I found myself having to research the issue, explain the required repair procedures, and provide General Motors' own technical service information, including TSB 17-NA-408. Why should a customer have to educate both the service advisor and the supposed Corvette technician on how to properly service a Chevrolet Corvette? This is not some obscure aftermarket modification. This is a factory Chevrolet supercharged engine, and GM provides specific service procedures for addressing air in its cooling system. Even after multiple visits, the issue remained unresolved. I was also charged approximately $200 during this experience. Ultimately, I had to take matters into my own hands and contact General Motors directly to seek assistance in getting my vehicle properly serviced. Four visits to an authorized Chevrolet dealership should not be necessary to address a known service issue, especially when the customer is providing the manufacturer's own repair instructions. I purchased a Chevrolet performance vehicle with the expectation that an authorized Chevrolet dealership would have the training, equipment, and expertise to service it correctly. Unfortunately, my experience at Estero Bay Chevrolet has seriously undermined that confidence. If your dealership advertises that it services Corvettes, your service department should understand how to properly maintain and repair them without relying on the customer to explain the procedures. This entire experience was frustrating, inconvenient, and a complete waste of my time. I expected much better from an authorized Chevrolet dealership. Four visits, repeated explanations, and having to involve General Motors just to get a known issue addressed is unacceptable.

The service was excellent thanks to the guys in the service department. Mario Perez took the time to take care of my problem.

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(Translated by Google) Good evening, my experience was exceptional. Excellent service from the seller, Jorge Galván Ruiz, who deserves 10 stars from me. (Original) Buenas noche mi experiencia fue excepcional muy buen trato de parte del vendedor Jorge Galván Ruiz merecedor de mi parte de 10 Estrella

Filled out a credit app online. No call . I call the late next morning informed them that I put an app in and ready to BUY. These type of companies have failed to train their sales professionals. Still no call . So I call back again at 5pm and get some nonsense excuse. ABC always be closing. Jump on a deal when it's laid out for you. Best of luck operating this way

Appointment was at 2pm for an oil change . At checkin was told it would be done in 1 1/2 hours. Quoted $71 , final bill $86. Took over an hour and told them not to rotate tires which was included in $71 quote

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Great dealership. User friendly. The service staff is great. In the repair shop Cardinal should be commended for his personal skills with the customers. It is mainly due to Cardinal’s caring for his customers that this is my 3rd Corvette that I purchased from here.

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Love the people and service provided by Estero Bay Chevrolet. Always polite and eager to provide exceptional customer service.

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Great service. Wonderful waiting area. Everything done spectacular.

My girlfriend and I purchased a 2023 Suburban from them this week. We had researched a lot of different available models in different locations. I was very specific in what we were looking for and willing to negotiate and bend on. Christina was a wonderful sales associate who was diligent in her follow up but not pushy. She was attentive and extremely customer service oriented. The sales manager Paul was honest and a man of his word. I was unwilling to bend on a few things and was clear in regard to them. Paul and Christina's character and integrity in ... Read More

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Google - Oct 24, 2026

My girlfriend and I purchased a 2023 Suburban from them this week. We had researched a lot of different available models in different locations. I was very specific in what we were looking for and willing to negotiate and bend on. Christina was a wonderful sales associate who was diligent in her follow up but not pushy. She was attentive and extremely customer service oriented. The sales manager Paul was honest and a man of his word. I was unwilling to bend on a few things and was clear in regard to them. Paul and Christina's character and integrity in our situation are specifically why we committed to the vehicle. In most instances a vehicle is only a vehicle - but the customer service, integrity and follow through to the commitments made verbally over the phone are why we elected to purchase our vehicle from this location. They will be our first choice when it comes to purchasing our next vehicle.

Great place to do business with, they always kept me informed and lived up to promises.

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I had a very disappointing experience with this dealership’s service department. My truck had only thirty thousand miles when I brought it in because the transmission was acting up. After inspecting it, they told me I needed a rebuilt transmission. The whole process was frustrating. I wasn’t given a rental car at first, communication was poor, and I had to call several times for updates. I was given a date, but that deadline wasn’t met. Weeks later, I was told the truck was ready. When I picked it up, it was extremely dirty inside and out. The ... Read More

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DealerRater - Oct 23, 2026

I had a very disappointing experience with this dealership’s service department. My truck had only thirty thousand miles when I brought it in because the transmission was acting up. After inspecting it, they told me I needed a rebuilt transmission. The whole process was frustrating. I wasn’t given a rental car at first, communication was poor, and I had to call several times for updates. I was given a date, but that deadline wasn’t met. Weeks later, I was told the truck was ready. When I picked it up, it was extremely dirty inside and out. The very next day, the transmission started acting up again. I took it to other Chevrolet dealership in fort Myers for a second opinion, and they told me the transmission was bad. After five years of coming here, I’m extremely disappointed with the service I received. I would not recommend this dealership’s service department.

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I thought I had a 12:15 appointment. Rude service writer the first one that finally greeted me . He said I didn’t have an appointment 3 times. I asked him not to say that again. So he did again. I backed my car out of the service line. I parked approximately 40 feet from the building. I tried to google Chevrolet service near me. Your dealership is not listed on the first page. I finally called the service scheduler. It was now 12:14. By the time the service scheduler finally got to what service I wanted (oil change?) It was 12:16. I drove back in ... Read More

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DealerRater - Oct 23, 2026

I thought I had a 12:15 appointment. Rude service writer the first one that finally greeted me . He said I didn’t have an appointment 3 times. I asked him not to say that again. So he did again. I backed my car out of the service line. I parked approximately 40 feet from the building. I tried to google Chevrolet service near me. Your dealership is not listed on the first page. I finally called the service scheduler. It was now 12:14. By the time the service scheduler finally got to what service I wanted (oil change?) It was 12:16. I drove back in the same place because now I had a 12;30 appointment. The next service writer was more pleasant. But after 1 hour my car was never moved. The engine was cold. She said it would be done in 8-10 minutes. My xxx cheeks are still clenched from the smoke they tried to blow up there. A simple oil change. No wonder your dealership is not recognized on google.

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Great attention ; good salesman that likes to make you feel good and answer questions will recommend friends to dealer

They had our car for two weeks. The worst part was they would tell us we could pick it up tomorrow but it would not be ready. They would give us another day and it would not be ready. No explanation as to why. It is so frustrating to make arrangements for a ride to pick up your car and then you have to cancel/change them multiple times. When we finally got our car back it was dirty!! Grease or some kind of car fluid on the hood and door handles and then there was the bird poop. I ... Read More

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Google - Oct 22, 2026

They had our car for two weeks. The worst part was they would tell us we could pick it up tomorrow but it would not be ready. They would give us another day and it would not be ready. No explanation as to why. It is so frustrating to make arrangements for a ride to pick up your car and then you have to cancel/change them multiple times. When we finally got our car back it was dirty!! Grease or some kind of car fluid on the hood and door handles and then there was the bird poop. I mean seriously. How do you return a car dirtier than when it was dropped off? I am curious about where the car may have been/gone over the last couple of weeks. We will not be returning there for repairs, maintenance or purchases ever. Sad because we did like our salesman.

Our experience at Group 1 Chevrolet Estero Bay Was nothing short of outstanding! From first phone call with Paul (Sales manager) to working on the deal with Guillermo( car salesman), To then financing with Will( finance manager) Was just a pleasurable experience! I will recommend everyone I know and purchase my next vehicle again with them!

Service Department is as professional and friendly as they should be. This review is for information to anyone scheduling services online. Be aware that prices listed when scheduling service will NOT be the final cost. I suggest always ask for a complete written service order which includes ALL additional charges for parts/labor services to avoid any “sticker shock” upon service completion and to make a better informed decision about choosing services. The reasonable online pricing may not turn out that way. The response from management is unsatisfactory at the minimum. Should someone schedule a radiator flush/fluid change and ... Read More

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Google - Oct 22, 2026

Service Department is as professional and friendly as they should be. This review is for information to anyone scheduling services online. Be aware that prices listed when scheduling service will NOT be the final cost. I suggest always ask for a complete written service order which includes ALL additional charges for parts/labor services to avoid any “sticker shock” upon service completion and to make a better informed decision about choosing services. The reasonable online pricing may not turn out that way. The response from management is unsatisfactory at the minimum. Should someone schedule a radiator flush/fluid change and transmission fluid change.. a person should reasonably believe that the online price should at least include costs of the fluids. The premium above online price referred to as “additional services “seems like an excuse. Simply inform the customer that they will be paying additional costs above online quotes. I suggest before turning over your vehicle get the final quote in writing.

Went in for the first service. Walked in the door. The girl sitting there was on her phone, I didn’t say anything, she should be aware of who comes in as with all other service advisors. Waited 6 mins and I asked if I could be helped. Signed were not clear to pull into the service resection bay so I parked out side. Now after being acknowledged she asked me to pull into the service bay. Took my info and asked me to wait. She said about an hour and a half. I was shocked when I had an appointment ... Read More

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Google - Oct 22, 2026

Went in for the first service. Walked in the door. The girl sitting there was on her phone, I didn’t say anything, she should be aware of who comes in as with all other service advisors. Waited 6 mins and I asked if I could be helped. Signed were not clear to pull into the service resection bay so I parked out side. Now after being acknowledged she asked me to pull into the service bay. Took my info and asked me to wait. She said about an hour and a half. I was shocked when I had an appointment it would take that long with an appointment. Meaning an appointment doesn’t mean it’s a place in line it’s just acknowledging a time. That not supporting your customer. O sat and waited for almost 2 hours. Finally she come to me and said my truck is ready. Great!! I inspect and find there is not an oil change sticker so I assume it was changed. I don’t know if my tires were rotated, I will mark the going forward. An if there is updates installed or if it was checked. I did ask, was told they will che k. However there is not a notation or acknowledgment of/if updates were checked. Seems to me and for many times. Lack of knowledge is better from the dealer is better for the customer. Updating and communication is key. I bet if I purchased a Corvette communication and service would be very different. Sales people are scandals, service is a joke. Even if I need to have a engine replaced for the DFM. This should never happen. I am not a happy Chevy owner! I did have a 2000!z71 5.3 that had 375,000 miles no problems with the engine at all, with out the auto stop. I had issues with the exhaust and emissions systems. Replaced the transmission. Now I have to also worry about engine failure for the DFM/AFM. Technology developed that’s not worthy for longevity. Designed to have specific work and a predetermined wear on the lifters. Please take away the locking lifter. Whether it’s Afm or Dfm. It’s crap. These are my opinion, experiences. Sale was from Rick Hendricks Chevy in. Soles. Service was in Estero FL.

Brought my truck in for warranty/service work. Online reservation was easy, and Marco the service manager was polite and helpful when he could get back to me. However, the service department is extremely crowded, and the managers work in a cramped, narrow corridor with little privacy or space. My truck was there over seven days with very few updates, so I was left guessing about parts and progress. It also received a dent in the door while in their care, which they said they will repair once the remaining parts arrive. Convenient booking and a good advisor, but the ... Read More

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Google - Oct 21, 2026

Brought my truck in for warranty/service work. Online reservation was easy, and Marco the service manager was polite and helpful when he could get back to me. However, the service department is extremely crowded, and the managers work in a cramped, narrow corridor with little privacy or space. My truck was there over seven days with very few updates, so I was left guessing about parts and progress. It also received a dent in the door while in their care, which they said they will repair once the remaining parts arrive. Convenient booking and a good advisor, but the facility and communication process made the experience frustrating.

I had no problem with the completed work. 4 hours to replace 4 tires and alignment is excessive. I was not able to just leave car I had to wait.

Edgar in service is the best. Kept me informed and up to date while I was waiting

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Mario Perez was incredibly helpful and understanding. He made me feel valued and explained my 2023 Chevy Tahoe’s issues and was able to help get it resolved in a timely manner. Mario Perez should be rocognized!

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Informative. Friendly. Thorough. Timely.

We bought a new 2026 suburban earlier this year & took it for the first maintenance appointment just yesterday at 4000 miles. We now have a puddle of oil that looks like it exploded from the truck in our driveway! This service shop is negligent!!! If you care about your investment, your purchase, your vehicle… stay far away from this place!!! They don’t even care to make it right and refuse to provide documentation acknowledging their mistake to give me peace of mind for the future. They simply do NOT care. They just keep throwing out the “it’s under warranty” ... Read More

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Google - Oct 17, 2026

We bought a new 2026 suburban earlier this year & took it for the first maintenance appointment just yesterday at 4000 miles. We now have a puddle of oil that looks like it exploded from the truck in our driveway! This service shop is negligent!!! If you care about your investment, your purchase, your vehicle… stay far away from this place!!! They don’t even care to make it right and refuse to provide documentation acknowledging their mistake to give me peace of mind for the future. They simply do NOT care. They just keep throwing out the “it’s under warranty” narrative as if makes a difference in this exact situation. Please read below to see why that does not matter. They know all of this and they unbelievably still continue to repeat it. Following is what IS & what is NOT covered under warranty. -The Chevrolet New Vehicle Limited Warranty strictly covers defects in factory materials or manufacturing workmanship. It is divided into several specific coverage layers that protect different parts of your vehicle: 🛡️ Core Factory Coverages • Bumper-to-Bumper Limited Warranty (3 Years / 36,000 Miles): This covers the entire vehicle from the front bumper to the rear bumper. It handles parts and labor to fix any component that breaks due to a mistake made during assembly at the factory. This includes things like your high-tech features, electrical components, suspension, and even the original tires. • Powertrain Limited Warranty (5 Years / 60,000 Miles): This extends protection for the most expensive mechanical components that propel the truck. It covers the engine (including the engine block, cylinder heads, oil pump, and internal parts), the transmission, and the drive systems (all shafts, joints, and bearings). • Corrosion Protection: Secures body sheet metal panels against rust-through for 6 years or 100,000 miles. • Roadside Assistance & Courtesy Transportation (5 Years / 60,000 Miles): Provides 24/7 emergency services including towing to the nearest Chevy dealership, flat-tire changes, fuel delivery, and alternate transportation options while your vehicle undergoes covered warranty repairs. - ❌ What the Factory Warranty Explicitly Excludes The most critical rule of any manufacturer's warranty is that it only covers factory faults, not outside elements. GM will officially deny coverage for: • Improper Maintenance or Human Error: Mechanical mistakes made during a service, such as a technician double-gasketing a filter, stripping an oil pan plug, or putting in the wrong fluids. • Routine Maintenance: The cost of normal upkeep like oil changes, fluid top-offs, and tire rotations. • Wear-and-Tear Items: Consumables that naturally wear out over time through normal driving, such as brake pads, wiper blades, and key fob batteries. • Environmental Damage & Misuse: Damage caused by accidents, racing, severe neglect, fire, or flooding. • Aftermarket Modifications: Any parts or alterations added to the vehicle after it left the factory. In my situation, the issue stems from a human technician error (the double gasket) rather than a parts defect built by GM at the factory, it falls squarely into the "Improper Maintenance/Human Error" exclusion. So, yes, the warranty is still in effect. It has not been voided. But- said warranty does NOT cover anything relevant to this issue they caused. If anything, this will make it even harder for me to get GM to approve a warranty claim submitted for anything to do with the engine because they know the Estero Bay made this human error. The dealership was requested to provide documentation detailing the technician's error and a signed guarantee accepting full financial and legal liability for any future engine repairs, component wear, or oil-starvation issues IF disputed by the factory warranty. They refuse, only reiterating that the truck is under warranty so I have nothing to worry about but clearly as I outlined above, there is a lot to be worried about. Thanks but no thanks Kevin.

Rick is the best, got a great deal, and they were efficient.

The dealership was great, efficient, friendly staff. This is the 2nd vehicle I purchased from them.

Extremely helpful service writers, great followup and letting customer know what the repair status is. Mario is a great representative of your service dept.

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Great job Took care in all our needs from towing To repair it took a little to long for the oil Change and tires rotation But otherwise it was a great experience

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Mario and the staff were very easy and pleasant to deal with. Great experience . Would recommend them to anybody

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(Translated by Google) Excellent, they received very good service (Original) Excelente, que los atendieron muy buena atención

Excellent customer service, my advisor Edgar was professional and very knowledgeable. Paid attention to detail and kept me informed throughout the process. Cardinal the office manager is very professional and keeps the service department running as smooth as possible.

Yesterday I had the best experience purchasing a vehicle. Robert Holtz provided the easiest process in what is has normally been a difficult and defensive experience for me in the past working with other dealers. They listened, I felt Heard and respected. 10 out of 10. Will be the only chevrolet dealer in swfl i will ever deal with in the future.

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Nice people.

Mario was great to deal with! I’d highly recommend checking with him and Estero Bay Chevy for your next vehicle purchase!

I had a wonderful experience purchasing a car here! Robert was an excellent salesperson, very professional, friendly, and helpful throughout the entire process. Everyone treated us very well and made the experience smooth and enjoyable. My daughter is very happy with her new car, and that makes me even happier! Thank you, Robert, and the entire team for the great customer service. I highly recommend this dealership!

Guille hernandez the best!!! He runs the numbers with the GM sales manager and they make it possible Thanks Guys

Hello, I’ve purchased two new vehicles from this dealership in the last three years—a Silverado 2500 and a Tahoe—and I also continue to bring my vehicles here for service. Today, I brought my truck in for service and requested a ride to work, only to be told that my location was now outside the mileage range for transportation. Previously, I was within the range, but after the policy was updated a few months ago, I had to pay the difference out of pocket. It’s frustrating to see a company like Group 1 make changes that negatively affect the ... Read More

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Google - Oct 9, 2026

Hello, I’ve purchased two new vehicles from this dealership in the last three years—a Silverado 2500 and a Tahoe—and I also continue to bring my vehicles here for service. Today, I brought my truck in for service and requested a ride to work, only to be told that my location was now outside the mileage range for transportation. Previously, I was within the range, but after the policy was updated a few months ago, I had to pay the difference out of pocket. It’s frustrating to see a company like Group 1 make changes that negatively affect the customer experience, especially for loyal customers who have made significant purchases and continue to bring their vehicles in for service. Unfortunately, this gives the impression that Group 1 is more focused on its bottom line than on customer satisfaction and long-term relationships. I believe customer loyalty should mean something, and I expected a better experience given my history with this dealership. I hope management takes this feedback seriously and considers how these policies affect its customers.

Professionalism at all times.

Good afternoon, I recently brought my vehicle to your Chevrolet dealership in late August for a recall service. Unfortunately, I was disappointed with the experience I had with the service department, particularly with the way I was treated by the service advisor. I asked about having a part replaced because it was broken, especially since I had only purchased the truck from your dealership approximately two weeks earlier. The response I received was, “Go to whoever sold you the truck. I don’t give anything for free, and you should have seen that when you purchased the truck.” I found ... Read More

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Google - Oct 8, 2026

Good afternoon, I recently brought my vehicle to your Chevrolet dealership in late August for a recall service. Unfortunately, I was disappointed with the experience I had with the service department, particularly with the way I was treated by the service advisor. I asked about having a part replaced because it was broken, especially since I had only purchased the truck from your dealership approximately two weeks earlier. The response I received was, “Go to whoever sold you the truck. I don’t give anything for free, and you should have seen that when you purchased the truck.” I found this response very disappointing and unprofessional. I understand that not every repair or replacement may be covered at no cost, but I believe customers should always be treated with respect and spoken to professionally, regardless of the situation. I want to emphasize that my experience with the sales department was completely different. Christina and her manager were very friendly, helpful, and professional, and I truly appreciate the way they treated me during the purchase of my vehicle. Unfortunately, because of my experience with the service department, I do not plan on having my vehicle serviced at Chevrolet in the future. I felt it was important to share this feedback because the way customers are treated by the service department can have a significant impact on their overall experience with the dealership. I appreciate your time and hope this feedback can help improve the customer service experience for future customers. Thank you.

Experience was good but I did make a scheduled trip back to the dealer only to find salesperson was not there and no one could help me. Resulted in an additional trip that day. Vehicle we purchased has a couple issues and their dent man is there only on Saturdays and upholstery guy only on Thursday.

Very positive experience, professional and addressed all issues.Edgar my service advisor was excellent.

Pleasant experience without feeling pressured into buying extras I didn’t want to add on

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Got me in for same-day service. Told me it could take two hours. It took a little over one.. They were professional, efficient, and congenial. I will definitely go back.

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I went to the dealership for a service appointment, and I couldn’t be happier with the experience. The entire service team was outstanding from start to finish. I actually purchased the vehicle from a different dealership and had been dealing with several issues since I bought it. Their team took the time to properly diagnose everything, addressed all of my concerns, and got the vehicle fixed quickly. What really impressed me was how well we were treated throughout the entire process. They communicated with us, kept us informed, and made us feel like they genuinely cared about getting the ... Read More

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Google - Oct 2, 2026

I went to the dealership for a service appointment, and I couldn’t be happier with the experience. The entire service team was outstanding from start to finish. I actually purchased the vehicle from a different dealership and had been dealing with several issues since I bought it. Their team took the time to properly diagnose everything, addressed all of my concerns, and got the vehicle fixed quickly. What really impressed me was how well we were treated throughout the entire process. They communicated with us, kept us informed, and made us feel like they genuinely cared about getting the vehicle taken care of—not just getting us in and out the door. After the experience we had, this will absolutely be the dealership we use for service going forward. Excellent customer service, knowledgeable staff, and a team that actually follows through. I highly recommend them.

Awesome service as always 5⭐️

Jahiem, provided excellent customer service!

Had two service issues recently that were handled very efficiently. Service writer Marco did an excellent job getting the issues documented and resolved.

Christina, the sales lady, was excellent at all the paperwork and order ready to go, and the truck cleaned up, went over everything. She was amazing. Didn’t spend a whole lot of time there, which was good. no complaints

Had a problem with the electrical system and the vehicle would not start. Still under warranty, Chevrolet had the vehicle towed to the dealership and necessary repairs were made quickly and efficiently. Totally satisfied.

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First I want to thank Chris in service, always a pleasure dealing with service A1 my advisor Jaheim always takes care of all my services since my stingray now to my z06 I don’t go nowhere my preferred service provider dealership is Estero Bay Chevrolet. 5 Star

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I bring my vehicle in regularly for service and always give a “5” on surveys. However; this time I’m only rating them at a “3”. The representative was very professional. The oil change was great but I asked them to check my air pressure in my tires. They did but overinflated the tires at 49, 51, 51, and 52 instead at 38. This inflation could have blown my tires out. Your technicians need to be more attentive and accurate with the service their performing on customers vehicles..

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Reaching the dealership by phone was impossible because there phone would not connect just go in a loop with a recording. I was there for the second time with the same result. They are unable to correct my issue. Malfunctioning radio. GM is aware but no action. This is my third Corvette in the last 5 years, very disappointed.

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Thank u Edgar Berrios. For helping me out with my service and checking to c that some work was already done. Appreciate that.

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Service department not through. Last few times I had car serviced, not inspected properly. Spent thousands and 1 month later asking for thousands more

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Muy professional , gracias a Guillermo por su excelente atencion y responder todas mis preguntas e inquietudes sin presion sali complacido con mi nuevo auto

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Great dealership. I went in for an oil change and tire rotation. I barely had enough time to drink a coffee. In and out of the dealership in 35 minutes.

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Poor communication and yesterday waiting from 10am-3pm for person in charge to get back And finally picked up car today and broke down within 30 minutes . Reached back to dealer to pick up car back and not covering the tow although they returned to me a vehicle that immediately broke down!!!

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Estero Bay Chev. is always doing a good job diagnosing & keeping my vehicle running good! And,I love my vehicle!

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Great Dealership , my sales associate Christina Addison was excellent and knowledgeable of the vehicle I was looking at. Sales manager was great and willing to negotiate a fair price for my trade and also the new Truck I purchased.

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Very nice and friendly environment, easy process and very satisfied with the service overall.Rosa was very helpful and nice making everything happen easy and quick. SATISFIED CUSTOMER!!!

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They were quick to give me an estimate. Once I approved it they worked expeditiously to fix my car. They also kept costs below the estimate!

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Excellent Service provided today.. The mechanic discovered some necessary issues to be addressed, and The Service Writer cordinated all most proficiently.

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The incompetence of this dealership is unbelievable. Third time might be a charm for the same part they’re supposed to order.

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Bought the car there. Have trusted them to take care of it. Also vaey convenient.

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Excellent work, minimal waiting time, super professional, dedicated and respectful, this is the dealer number one.

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My advisor Mark was great. Kept me informed throughout the process and had the patience of an angel. He is defined rated a 10. Will always request his participation in future endeavors.

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